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PRACTICAL IT. REAL SOLUTIONS.

Recent Projects

From home computers to multi-location networks, here’s a look at the kinds of technology challenges we help solve.

OUR WORK

Technology support built around real needs

Every setup is different. These anonymized examples highlight our approach to troubleshooting, improving reliability, and helping people make informed technology decisions.

Residential IT Support

Computer Setup, Account Access & Cloud Backup

Helped a home user protect their personal files, troubleshoot an unreliable new computer, and get its replacement ready for everyday use.

  • Assisted with password resets and account recovery
  • Connected Microsoft OneDrive and verified photo backups
  • Investigated persistent setup and loading issues, documented findings, and recommended a return/replacement path
  • Configured the replacement computer and completed Windows updates
  • Assisted with account and Microsoft Office sign-in
  • Removed unwanted software and completed final checks before handoff
Result:

The customer’s replacement computer was configured, updated, and checked, with access to their accounts, Microsoft Office, and backed-up photos.

Business Networking & Technology

Multi-Site Network & Device Support

Worked on connectivity and technology issues across connected retail spaces.

  • Configured and troubleshot a UniFi gateway and Wi-Fi environment
  • Investigated interference affecting networked audio devices
  • Reviewed access-point coverage and equipment improvements
  • Assisted with surveillance recorder troubleshooting and handoff documentation
Result:

Provided network adjustments, troubleshooting, equipment recommendations, and clearer ownership documentation.

Website Recovery & Consulting

Website Recovery & Online Presence Support

Helped a small business re-establish a working online presence after its original website redirected visitors to unrelated pages and misleading security warnings.

  • Investigated suspicious redirects and assisted with account access and recovery steps
  • Published and tested a working website on a newly registered and connected domain
  • Updated the Google Business Profile website link to the working site
  • Retrieved the Google review link and QR code for customer use
Value delivered:

Restored a working way for customers to reach the business online, with updated website details in its business profile and review-sharing tools. Recovery of the original domain remains ongoing.

Websites & WordPress

Website Build for a Small Business

Built a WordPress website to bring a small business’s services, appointment booking, and published content together in one place.

  • Created home, about, services and rates, blog, podcast, and contact pages
  • Configured appointment scheduling with availability and required booking notes
  • Set up a contact form and verified email delivery
  • Added social media links and a podcast listening link
  • Refined page styling, navigation, and footer branding
Result:

A published website where visitors can explore services, book an appointment, send an inquiry, and find the business’s podcast and social channels.

Residential Security Assessment

Multi-Computer Home Security & Pop-Up Assessment

Assessed multiple home computers after reports of unwanted browser notifications and advertising pop-ups.

  • Ran security scans and reviewed findings
  • Installed Windows updates and reviewed browser and unwanted-app protection settings
  • Blocked unwanted browser notification domains
  • Investigated recurring manufacturer promotional software and attempted removal with the customer’s approval
  • Documented findings, changes, and items needing follow-up
Value delivered:

Provided a clearer assessment of the reported pop-ups, applied browser and security protections, and documented next steps for promotional pop-ups that returned after an uninstall attempt.

Home Technology Installation

Customer-Owned Home Camera Installation & Setup

Installed and configured Blink cameras purchased independently by a residential customer.

  • Installed the cameras in the home
  • Connected the cameras to the home Wi-Fi network
  • Configured the Blink app for customer access
  • Tested live view and motion alerts
  • Walked the customer through viewing cameras, receiving alerts, and everyday use
Result:

The customer’s cameras were installed, connected, and tested, with a walkthrough to help them use live view and motion notifications.

Client names and identifying details are intentionally omitted.

HOW CAN WE HELP?

Have a technology problem to solve?

Whether you're troubleshooting a computer, improving Wi-Fi, or reviewing a website, let's discuss your needs.

Contact Lionheart IT Consulting