FAQ
Good questions, clear answers.
Here’s how the service works and what to include when you reach out.
Do you provide remote support?
Yes. Remote technology support is available nationwide throughout the United States for issues that can be addressed remotely. I can troubleshoot many software, account, device, and network issues. If the issue requires onsite work, I’ll tell you what that involves before scheduling.
Do you work with small businesses?
Yes. Lionheart focuses on small businesses, retail operations, offices, independent professionals, and organizations without a dedicated IT team.
Do you provide computer support for residential customers?
Yes! Lionheart IT Consulting assists residential customers with computer setup, troubleshooting, software installation, updates, security checks, device configuration, and general technology assistance. Whether you're setting up a new computer or having trouble with an existing one, I'm happy to discuss your needs.
Do you provide onsite support?
Yes. Onsite support is available by appointment in select locations, depending on my schedule and the work required. Include your location when you reach out, and I’ll confirm availability.
What areas do you service?
Lionheart IT Consulting offers remote technology support nationwide throughout the United States for issues that can be addressed remotely. In-person services are available by appointment in select locations, depending on travel schedules and project availability. Contact me with your location to discuss service options.
Can you troubleshoot an existing network?
Yes. Existing routers, switches, access points, Wi-Fi coverage, and connected devices can be reviewed even if someone else installed them.
Can you help set up multiple computers or devices?
Yes. Lionheart can assist with configuring multiple computers, connecting printers and peripherals, setting up user accounts, installing software, and helping devices work together in residential or small-business environments.
Can you help with computer viruses, suspicious pop-ups, or security concerns?
Yes. I can investigate suspicious computer behavior, unwanted pop-ups, potential malware, and other security concerns. Services may include security assessments, malware scans, browser troubleshooting, and recommendations to help improve device security. The appropriate solution depends on the issue identified.
Can you help recover accounts or reset passwords?
Yes. I can assist with legitimate password reset and account recovery procedures for supported services, including helping customers navigate official recovery processes and improve account security. Successful recovery depends on the service provider's requirements and available verification methods.
Do you install and configure home security cameras?
Yes. I can assist with setting up compatible home security cameras, connecting them to Wi-Fi, configuring mobile applications, and helping customers understand their settings and notifications. Equipment compatibility and installation requirements will be reviewed before scheduling.
Do you build websites?
Yes. Small-business sites, landing pages, WordPress setup, updates, and troubleshooting can be scoped as projects.
Do you require a monthly contract?
No monthly contract is required to request a project or ask for help. We'll agree on the scope and pricing before work begins.
How much does IT support cost?
Lionheart IT Consulting’s standard hourly rate is $50 per hour, with a one-hour minimum of $50 for remote and in-person support appointments. Eligible senior discounts apply to residential labor, including the minimum charge.
Additional time beyond the first hour is billed proportionally based on actual time worked.
Larger installations, website development, and specialized projects may be quoted at a fixed price. Any applicable travel charges will be discussed and approved before scheduling.
Initial inquiries and basic estimates are free.
Do you offer a senior discount?
Yes! Lionheart IT Consulting offers a 10% senior discount to customers ages 65 and older on all residential IT service labor.
The discount applies to both remote and in-person residential services, including the one-hour minimum charge.
Equipment, software, materials, and applicable travel charges are excluded. The discount does not apply to commercial or business services.
How do I schedule an appointment?
What payment methods do you accept?
Lionheart IT Consulting accepts Square, Cash App, and Venmo.
- Square: Pay by credit or debit card using the secure link on your invoice.
- Cash App: $LionheartIT
- Venmo: @LionheartITConsulting — Lionheart IT Consulting business profile.
Please follow the payment instructions provided with your invoice.
Still have a question?
Tell me what you're working on and where you're located.
Request help